1. INTRODUCTION
This Privacy Policy outlines how aloApp (“aloApp” or “we”) collects, uses, stores, and protects your personal information. aloApp comprises three integrated services: aloShop, aloVroom, and aloPay. These services allow customers to shop, request deliveries, and make payments. By using any of our services, you agree to the terms of this Privacy Policy.
Our practices comply with applicable laws, including the Data Protection Act, 2012 (Act 843) of Ghana. We may update this policy periodically, and by continuing to use our services after such updates, you consent to the revised terms.
2. INFORMATION WE COLLECT
- Personal Information:
- Name, email address, phone number, and addresses.
- Transactional Information:
- Purchase history on aloShop.
- Delivery requests and statuses via aloVroom.
- Payment transactions processed through aloPay.
- Automatically Collected Information:
- IP addresses, browser type, and device identifiers.
- Usage data through cookies and similar technologies.
- Geolocation Data:
- Collected for deliveries and service optimization via aloVroom.
- Feedback and Ratings:
- Comments, reviews, and ratings related to our services.
3. HOW WE USE YOUR INFORMATION
- Provide and improve aloShop, aloVroom, and aloPay services.
- Process orders, payments, and deliveries.
- Personalize your user experience.
- Enhance security and prevent fraud.
- Communicate with you about updates, promotions, and support.
- Conduct research and generate anonymized analytics.
4. SHARING YOUR INFORMATION
- With trusted third parties who assist in service delivery (e.g., payment processors, delivery partners).
- To comply with legal obligations or respond to lawful requests by public authorities.
- In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity.
- With your explicit consent for other purposes.
5. YOUR RIGHTS
- Access: Request a copy of the data we hold about you.
- Rectification: Update inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal or operational requirements.
- Objection: Opt-out of direct marketing communications.
- Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, contact us at privacy@aloapp.com.
6. COOKIES AND TRACKING TECHNOLOGIES
aloApp uses cookies to:
- Enhance site functionality and improve user experience.
- Track and analyze usage trends.
- Enable advertising tailored to your preferences.
You can control cookie preferences through your browser settings.
7. DATA RETENTION
We retain your information as long as necessary to:
- Provide services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
8. DATA SECURITY
We employ robust security measures to protect your information, including:
- Encryption of sensitive data during transmission.
- Regular security audits.
- Restricted access to personal data.
However, no method of transmission over the Internet is 100% secure. We encourage you to protect your login credentials.
9. THIRD-PARTY SERVICES
Some functionality may involve third-party services (e.g., payment processors, delivery providers). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
10. CHILDREN’S PRIVACY
aloApp is not directed at individuals under 18 years old, and we do not knowingly collect information from children. If we become aware that we have collected data from a minor, we will delete it promptly.
11. DATA BREACH MANAGEMENT
In the event of a data breach:
- We will notify affected users promptly.
- We will document the breach and remedial actions taken.
- Contact our Data Protection Officer (DPO) at dpo@aloappafrica.com for more details.
12. CONTACT US
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: privacy@aloappafrica.com
- Phone: +233 (0) 55 1611 100
This Privacy Policy is effective as of 2nd Jan 2025.
